Support and product updates
Get help, control temporary support access and follow product updates.
Support and temporary consent
Open /support from the workspace. Members see their own cases; organization settings administrators see organization cases. Support replies are customer-visible. A platform administrator may request an exact read-only diagnostics or receivables summary. Organization settings administrators consent to that staff identity and scope for 15 to 120 minutes and can revoke it. Closing or resolving a case ends access. Developers receive no customer support access.
Notices and feature availability
Product updates appear on your overview and /updates during their scheduled window for your organization. Mark a notice as read after reviewing it. Platform rollout controls may pause new feature writes or release them to stable organization cohorts. Your tenant permissions and opt-in settings still apply; historical financial records remain readable.